Start Your Own Professional Telephone Answering Service
One growth area these days is in the area of telephone answering services. Although people have mobile phones, emails, SMS, a business can't be run on those alone. For some businesses it's imperative that they have somebody answering their phones for them - and this is a steady income that virtual assistants are building. Have you thought of starting your own telephone answering service?
A lot of VAs are turning down telephone answering work as they don't think they can do it with their home phone, but what they didn't realise is that there's a service they can use to build up a telephone answering service without equipment investment - so one potential marketplace to sell your telephone answering service is actually to other VAs - and they'll be grateful to you for offering the service as it means they keep their customers happy.
Years ago I worked for a serviced office organisation, we'd take telephone calls on behalf of local businesses, answering in their company name, taking messages and passing them on. Customers had a choice of services. At the lowest level we simply answered the telephone in the name of the building, we'd say they weren't in the office at the moment and take a message. The next level of service was to answer in their company name - again we'd say they weren't in the office, take a message and pass it on.
How we passed the message on also varied with the service. Some customers would pop in and pick up their messages, some wanted them faxing to them.
The switchboard we used cost £100k to put in place, with 1000 telephone lines. 100 telephone lines were used for the telephone answering service - and one person manned the switchboard and they weren't rushed off their feet at all.
With the technology changes that have occurred since then, which was nearly 20 years ago, you can now start your own telephone answering service from home - without any of the equipment investment whatsoever!
If you are organised and can answer a telephone, you can start your own professional telephone answering service, taking calls for small local companies - or even national companies. You can easily recruit others to take the calls too - building yourself a steady and regular income, without the huge investment in equipment you'd have needed.
One company that is set up to help you achieve this is Virtual Telephone Answering Service (TAS). What's great about this is that you don't need any special equipment, all the call routing is done virtually.
They simply provide you with the tools and technology you need to run your own successful telephone answering service. It's your business, run it your way! Market and acquire customers how you want. Set your own pricing, customize your services and features to match your unique clients.
Once you've taken your messages, the technology enables you to instantly send that message on using SMS, pager, email or mobile phone.
The benefits to the businesses you serve are greater customer confidence because they spoke to a professional when they called, they have confidence your messages are coherent and complete, your customers sound like a larger organisation than they are, your customers can have a day off or be in meetings and not lose business.
There is, of course, a cost to start a telephone answering service - but that reflects the technology that's running the system. The important thing is, the equipment and technology are set up and somebody is looking after those for you, leaving you to get your business up and running without having to worry about anything technical at all - and the overhead costs are very reasonable.
If you're organised, business-like and looking for a real business to start from home, choosing your own prices, choosing the way you run the business and how you want it to grow, then it's a no-brainer, check out Virtual Telephone Answering Service (TAS).